Shipping Info
OUR DELIVERY PROMISE
1. FREE shipping on all Australian orders ($200 minimum order)
2. Same day dispatch on orders placed before 4pm on in-stock items
3. Out of stock items usually arrive within 7 days for dispatch. You will be notified of any unforeseen delays.
+ - How long will my order take to arrive?
Keep up to date with Australia Post’s alerts & delivery times here
| Shipping Method | Cost | Total Delivery Time |
| Australia Post Express | Free on orders over $50 | 1- 3 business days. |
| Click & Collect | FREE | Ready within 24hrs (if stock available) |
+ - What if my order hasn't arrived in the estimated time?
Please note that our shipping guidelines are based on the estimated time of arrival from the dispatch date, not the date your order is placed.
Please be advised that our delivery time guidelines are based on business days, which only includes Monday - Friday and excludes public holidays.
Please check your confirmation email to confirm your delivery address was correct.
+ - How to track your parcel with Australia Post:
1. You'll find your tracking number in your shipment confirmation email.
2. You can click on the tracking number which will take you through to Australia Post's tracking portal or you can enter the number here: http://auspost.com.au/track/track.html
For parcel enquiries you can contact Australia Post directly on 137 678
If you have been through these processes and still cannot locate your parcel, please email us at info@yoursoulwellness.com.au.
+ - What happens if an item I ordered was out of stock?
If one of the items you've ordered is out of stock, your order will be placed on hold until the available item comes back into stock.
This will be reflected in your confirmation email, as your dispatch date will be delayed.
If you would like an update on when a product will come back into stock, please email us at info@yoursoulwelllness.com.au.